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Support & Maintenance

Keep your site secure & running smoothly

Regular backups, security updates, and real people on call — so your website stays fast, safe, and online.

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24/7 Support

Available every day of the year.

99.9% Uptime

Monitored infrastructure, guaranteed.

30-Min Response

For critical issues, on top-tier plans.

No Long Contracts

Month-to-month, cancel anytime.

Our Plans

Website maintenance plans

Choose the plan that fits your needs and budget.

Basic Care

৳ 2,500 /month

Essential maintenance for small websites

  • Monthly Backups
  • Security Updates
  • Uptime Monitoring
  • 1 Hour Content Updates
  • Email Support
  • Response Time: 24 Hours
  • Emergency Support
  • Performance Optimization
  • SEO Monitoring
Choose Plan
Most Popular

Professional Care

৳ 5,000 /month

Comprehensive maintenance for growing businesses

  • Weekly Backups
  • Security Updates & Scanning
  • Uptime Monitoring
  • 3 Hours Content Updates
  • Priority Email Support
  • Response Time: 12 Hours
  • Emergency Support (8/5)
  • Performance Optimization
  • Monthly Performance Report
  • SEO Monitoring
Choose Plan

Enterprise Care

৳ 10,000 /month

Full-service maintenance for mission-critical sites

  • Daily Backups
  • Advanced Security Suite
  • Real-time Uptime Monitoring
  • 5 Hours Content Updates
  • Phone & Email Support
  • Response Time: 4 Hours
  • 24/7 Emergency Support
  • Performance Optimization
  • Weekly Performance Reports
  • SEO Monitoring
  • Dedicated Account Manager
Choose Plan
Need a custom maintenance plan? Contact us for a tailored solution.
What We Offer

Comprehensive support services

Everything you need to keep your website running smoothly.

Security Monitoring

24/7 monitoring for malware, hacking attempts, and vulnerabilities, plus regular scans and firewall management.

Regular Backups

Automated backups stored securely, with quick restoration in case of data loss or emergencies.

Updates & Upgrades

Regular updates for CMS, plugins, themes, and scripts to ensure compatibility and security.

Performance Optimization

Speed optimization, database cleanup, image compression, and caching to improve loading times.

Content Updates

Regular content updates, blog posts, product additions, and page modifications as needed.

Emergency Support

Priority support for urgent issues like site downtime, security breaches, or critical errors.

Bug Fixes

Quick resolution of functionality issues, broken links, form errors, and other technical problems.

SEO Monitoring

Track search rankings, monitor for SEO issues, and receive recommendations for improvement.

Our Commitment

Fast response times

Every minute of downtime matters — here's how quickly we respond by issue severity.

30 min

Critical Issues

Site down, security breach, data loss

4 hours

High Priority

Functionality issues, payment problems

24 hours

Normal Priority

Content updates, bug fixes, questions

48 hours

Low Priority

Feature requests, consultations

How It Works

Simple support process

Get help when you need it, how you need it.

STEP 01

Reach Out

Contact us via phone, email, or our support portal.

STEP 02

Describe the Issue

The more detail you give, the faster we can help.

STEP 03

We Assess

We evaluate priority and assign the right expert.

STEP 04

Resolution

We fix it and keep you informed throughout.

STEP 05

Follow-up

We confirm everything works and check in after.

FAQ

Frequently asked questions

Common questions about our support services.

What's included in website maintenance?

Our maintenance plans include regular backups, security updates, performance monitoring, content updates, and technical support. Specific inclusions vary by plan, with higher tiers offering more comprehensive coverage.

How quickly do you respond to emergencies?

For critical issues like site downtime or security breaches, we respond within 30 minutes for Professional and Enterprise clients. Basic plan clients receive emergency support with a 4-hour response time.

Can I upgrade or downgrade my plan?

Yes, you can change your maintenance plan at any time. Upgrades take effect immediately, while downgrades apply at the start of the next billing cycle.

Do you support websites you didn't build?

Yes — we support websites built by other developers too. We start with an initial audit of your site's architecture before providing ongoing support.

What if I need more updates than included?

If you exceed your plan's included hours, additional hours are available at a discounted rate — or you can upgrade to a higher-tier plan for more included updates.

Is there a contract, or can I cancel anytime?

Our maintenance plans are month-to-month with no long-term contract. You can cancel at any time with 30 days' notice.