Support & Maintenance

Keep your website secure, updated, and performing at its best with our comprehensive support and maintenance services. We're here to help 24/7/365.

Always Here For You

Peace of Mind for Your Digital Presence

Your website is a critical asset for your business. Our support and maintenance services ensure it remains secure, up-to-date, and fully functional at all times. From regular backups to emergency fixes, we've got you covered.

24/7
Support Available
99.9%
Uptime Guarantee
30min
Response Time
Get Support Now
Support Team
24/7 Availability
Our Plans

Website Maintenance Plans

Choose the plan that fits your needs and budget

Basic Care

৳ 2,500 /month

Essential maintenance for small websites

  • Monthly Backups
  • Security Updates
  • Uptime Monitoring
  • 1 Hour Content Updates
  • Email Support
  • Response Time: 24 Hours
  • Emergency Support
  • Performance Optimization
  • SEO Monitoring
Choose Plan
Most Popular

Professional Care

৳ 5,000 /month

Comprehensive maintenance for growing businesses

  • Weekly Backups
  • Security Updates & Scanning
  • Uptime Monitoring
  • 3 Hours Content Updates
  • Priority Email Support
  • Response Time: 12 Hours
  • Emergency Support (8/5)
  • Performance Optimization
  • Monthly Performance Report
  • SEO Monitoring
Choose Plan

Enterprise Care

৳ 10,000 /month

Full-service maintenance for mission-critical sites

  • Daily Backups
  • Advanced Security Suite
  • Real-time Uptime Monitoring
  • 5 Hours Content Updates
  • Phone & Email Support
  • Response Time: 4 Hours
  • 24/7 Emergency Support
  • Performance Optimization
  • Weekly Performance Reports
  • SEO Monitoring
  • Dedicated Account Manager
Choose Plan
Need a custom maintenance plan? Contact us for a tailored solution.
What We Offer

Comprehensive Support Services

Everything you need to keep your website running smoothly

Security Monitoring

24/7 monitoring for malware, hacking attempts, and vulnerabilities. Regular security scans and firewall management.

Regular Backups

Automated daily, weekly, or monthly backups stored securely. Quick restoration in case of data loss or emergencies.

Updates & Upgrades

Regular updates for CMS, plugins, themes, and scripts to ensure compatibility and security.

Performance Optimization

Speed optimization, database cleanup, image compression, and caching to improve loading times.

Content Updates

Regular content updates, blog posts, product additions, and page modifications as needed.

Emergency Support

Priority support for urgent issues like site downtime, security breaches, or critical errors.

Bug Fixes

Quick resolution of functionality issues, broken links, form errors, and other technical problems.

SEO Monitoring

Track search rankings, monitor for SEO issues, and receive recommendations for improvement.

Technical Support

Expert assistance for any technical questions, guidance, or issues you encounter.

Our Commitment to Fast Response

We understand that every minute of downtime matters. Here's how quickly we respond:

Critical Issues

30 minutes

Site down, security breach, data loss

High Priority

4 hours

Functionality issues, payment problems

Normal Priority

24 hours

Content updates, bug fixes, questions

Low Priority

48 hours

Feature requests, consultations

How It Works

Simple Support Process

Get help when you need it, how you need it

1

Reach Out

Contact us via phone, email, or our support portal. Choose your preferred communication channel.

2

Describe the Issue

Provide details about your issue or request. The more information you give, the faster we can help.

3

We Assess

Our team evaluates the issue, determines priority, and assigns the right expert to help.

4

Resolution

We fix the issue, update your site, or complete your request. We'll keep you informed throughout.

5

Follow-up

We confirm everything is working correctly and follow up to ensure your satisfaction.

Get in Touch

Multiple Support Channels

Reach us through your preferred method

Phone Support

Speak directly with our support team

+88 01911-233649

Email Support

Send us your questions anytime

support@codebinary.net

Live Chat

Chat with us in real-time

Start Chat

Support Portal

Submit and track tickets

Submit Ticket
FAQ

Frequently Asked Questions

Common questions about our support services

Our maintenance plans include regular backups, security updates, performance monitoring, content updates, and technical support. The specific inclusions vary by plan, with higher-tier plans offering more comprehensive services.

For critical issues like site downtime or security breaches, we respond within 30 minutes for Professional and Enterprise plan clients. Basic plan clients receive emergency support with a 4-hour response time.

Yes, you can change your maintenance plan at any time. Upgrades take effect immediately, while downgrades will apply at the start of the next billing cycle.

Yes! We provide support and maintenance for websites built by other developers. We'll conduct an initial audit to understand your site's architecture and needs before providing ongoing support.

If you exceed your plan's included update hours, we offer additional hours at a discounted rate. You can also upgrade to a higher-tier plan for more included updates.

Our maintenance plans are month-to-month with no long-term contract. You can cancel at any time with 30 days' notice.

Need Immediate Assistance?

Our support team is available 24/7 to help you with any issues or questions.

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